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Applied Certificate in Hospitality Management

Overview
Curriculum

The Applied Certificate in Hospitality Management is designed to equip individuals with the knowledge and skills necessary to excel in the dynamic and rapidly evolving hospitality industry. Whether you are looking to start a career in hospitality or advance your current position, this comprehensive 6-week program will provide you with a solid foundation in hospitality management, customer service, and operations.

Who Should Enroll: This program is ideal for individuals seeking to supplement their knowledge in the hospitality industry, current hospitality professionals looking to advance their knowledge, and entrepreneurs interested in starting their own hospitality businesses.

Delivery Method: All course materials, including modules, case studies, and quizzes, will be available online. Students can access the course content at a weekly pace, with weekly check-ins to receive grades for weekly quizzes.

Certificate: Upon successful completion of the program and the final project, students will receive an Applied Certificate in Hospitality Management, demonstrating their competence in key areas of hospitality management.

Enroll today to embark on a rewarding journey towards a successful career in hospitality management. Explore the world of hospitality, hone your skills, and become a valuable asset in this exciting industry.

Curriculum

  • 7 Sections
  • 22 Lessons
  • 9 Quizzes
  • 0 Zooms
  • 0 Assignments
  • 1008h Duration
Expand All
Week 1: Introduction to Hospitality Management
4 Lessons2 Quizzes0 Zooms0 Assignments
  1. Overview of the Hospitality Industry
  2. Hospitality Career Paths and Opportunities
  3. Hospitality Trends and Innovations
  4. The Importance of Customer Service
  5. Case Study
  6. Quiz 1
Week 2: Customer Service Excellence
4 Lessons2 Quizzes0 Zooms0 Assignments
  1. Customer Service Fundamentals
  2. Effective Communication in Hospitality
  3. Handling Guest Complaints and Difficult Situations
  4. Building Guest Relationships
  5. Case Study 2
  6. Quiz 2
Week 3: Hotel Operations
4 Lessons2 Quizzes0 Zooms0 Assignments
  1. Hotel Front Office Management
  2. Housekeeping and Facilities Management
  3. Revenue Management in Hotels
  4. Hotel Safety and Security
  5. Quiz 3
  6. Case Study 3
Week 4: Restaurant Operations
4 Lessons2 Quizzes0 Zooms0 Assignments
  1. Restaurant Operations and Service
  2. Menu Planning and Design
  3. Food Safety and Hygiene
  4. Beverage Management and Mixology
  5. Case Study 4
  6. Quiz 4
Week 5: Marketing and Guest Experience
3 Lessons0 Quizzes0 Zooms0 Assignments
  1. Marketing in the Hospitality Industry
  2. Guest Loyalty Programs
  3. Managing Guest Feedback and Reviews
Week 6: Sustainability and Ethics in Hospitality
3 Lessons1 Quiz0 Zooms0 Assignments
  1. Sustainable Practices in Hospitality
  2. Ethical Considerations and Social Responsibility
  3. Financial Management in Hospitality
  4. Case Study
Final Paper
0 Lessons0 Quizzes0 Zooms0 Assignments

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